Contact Center Services
From our first day in business, Support Services Group has focused on providing the right People, Technology, and Solutions. We are obsessed with excellence, and every decision is driven by that guiding principle.
SSG is a global organization, but we haven’t lost sight of the driving force behind our growth — A commitment to delighting customers during every interaction. Our passion is that strong.
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OUR SERVICE OFFERING
Flexible Approach
SSG understands that each client has unique needs. Our implementation process is flexible as SSG adapts to the systems and procedures required by every client. We not only enrich your brand by providing an effortless customer experience, but SSG also reduces your costs through process improvement and innovative technology.
Languages
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Technical Support
Years of
experience
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Omnichannel Solutions
Our offer of Voice, Email, Chat, and Social Media support platforms ensures the customers’ timely engagement in their preferred communication platform.
Voice Support – As the backbone of our business, our voice support is designed to provide world-class interpersonal interactions between your brand and its customers. We have 24/7 inbound and outbound voice support solutions tailored to meet your needs.
Email Support – Our industry-leading email ticketing system offers a comprehensive view of the entire interaction, including post-email surveys, simple escalation to supervisors, real-time dashboards, and reports to facilitate personnel management.
Live Chat Support – Chat support lets you meet your customers at their preferred location and time. With our live chat solutions, you can provide real-time agent support in various language translations to your customers without having to place a phone call. Chat can be seamlessly embedded into your website and linked into your existing CRM or Support Services Group CRM of choice.
Social Media Monitoring – Social media has become a significant player in promoting the company’s brand, engagement, and constantly changing consumer base. We ensure that our agents are comfortable and trained in using social media monitoring tools and are fully immersed in your vision and mission, culture, and branding as they engage and monitor your brand’s social media presence.
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Customer Care
SSG delivers world-class customer service because we take the time to learn what is important to your brand and customers. After the discovery process, SSG designs your program to leverage best practices from each organization. It all starts with hiring the ideal talent to represent your brand. SSG agents must be passionate about the product and role or it simply doesn’t work. Training, Operations, Quality, and Technology take the same collaborative approach, and the end result is a program that delivers excellence, increased customer loyalty, and exceptional value.
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Contact Center B2C Revenue Generation
Whether you need a dedicated or shared sales team, SSG offers everything from lead generation to soft cross-selling to seasoned inside sales professionals. We have decades of experience generating revenue for leading brands and have the expertise to improve conversions.